SERVICE
Sales & Application Support
The nature of bulk material handling is such that we often hear people call it an "art" rather than a "science". That's why our entire sales and support team has been built around the realization that "experience" is crucial when solving bulk solids handling problems.
Today, our network of 30 authorized sales representative organizations supported by a team of Schenck AccuRate sales managers and application engineers, provide local sales and application assistance throughout Canada, USA, Mexico and Central America. Schenck Process offices in Brazil, UK, Europe, South Africa, Singapore, Australia and China form the balance of our global sales and support network. With expertise in weighing, feeding, mixing, conveying, screening and controls, this support team is well equipped to help solve almost any bulk solids handling issue.
Total customer satisfaction on every Schenck AccuRate product you purchase is our top priority. All Schenck AccuRate equipment is quality engineered for sound design, optimum performance, accuracy and reliability to assure continuous, smooth operation. We offer you extensive technical support ranging from repairs and retro-fitting, to performance improvements. You can count on our knowledgeable service technicians to provide the experience and expertise you require for your particular application. Call (800) 558-0184, Monday through Friday, 8 a.m. to 5 p.m. C.S.T. 24-hour emergency support available.
You can also benefit from our on-site training for your staff on how to properly operate your equipment, handle maintenance and troubleshooting. Ask your representative about specialized programs we can offer your company.
Warranty
When purchased with your order, Schenck AccuRate's standard industry warranty covers workmanship and defective parts for one year, but automatically increases to two years if the purchased Schenck AccuRate equipment is commissioned by a trained Schenck AccuRate Service Technician. Extended warranty programs on major components are offered. Call your sales representative for details.
Parts, Field Service & Commissioning
Schenck AccuRate believes parts availability and quality field service are critically important to long-term success. You can count on Schenck AccuRate to have the right parts available for prompt delivery. Our on-line parts availability system will assure that you have access to the parts you need, whenever and wherever you are located. Our field service engineers receive constant training on a wide range of topics including Fieldbus communications. Whether processing a parts order, commissioning new equipment, providing warranty service or repairing "experienced" equipment, Schenck AccuRate parts and service staff are trained to be professional and time efficient.
Schenck AccuRate Supervised Factory Start-Up Program is the risk-free solution to your equipment start-up requirements. Contracting a Schenck AccuRate authorized service technician guarantees a smooth, quick start-up allowing you to begin use of your equipment on-time and with minimum interruption to your process. Our technicians are highly trained professionals who bring with them a wealth of product experience. They can identify possible problems before they impact the start-up process.
FACTORY SUPERVISED START-UP BROCHURE
Training
On-site training is available for your staff on equipment operation, maintenance, and troubleshooting. Contact us about specialized programs we can offer your company.
Fieldbus Downloads
Downloads for our control configuration sheets utilizing Profibus, DeviceNet and Ethernet/IP fieldbus modules can be located by clicking the following link http://support.schenckprocess.com/produkt/fieldbus.htm.
A wide variety of sample code is also available through Schenck AccuRate. Please contact us for additional information.
PASS Equipment Service Programs
At Schenck AccuRate we believe in full product and process support. Beyond our equipment start up program, over the phone technical support, spare parts service group, warranty team, and highly trained service technicians, Schenck AccuRate also offers all your extended life service needs through our Preventative Maintenance, Equipment Repair, and Fitness Check programs. These services guarantee a long product life as well as optimized costs and efficiencies for your processes.
• Preventative Maintenance
• Equipment Repair
• Fitness Check
746 E. Milwaukee Street, P.O. Box 208, Whitewater, WI 53190
(888) 742-1249 • (262) 473-2441 • Fax: (262) 473-2489
e-mail: mktg@accuratefeeders.com
©2006 Schenck AccuRate
